We aim to ship all dry orders within 2-4 business days. Live insect and bio-active bugs are shipped on Mondays or Tuesdays only. If you are in a rush for items, please contact us and we work with you on rush orders. Free shipping my not include tracking. Free shipping is for orders in value of $100 or more. Heavy and/or bulk items may be subject to a small surcharge for shipping.
You may return your unopened and unused merchandise within 10 days for a store credit. Undamaged or non-defective items will be assessed a 10% re-stocking fee unless it was a picking error on our part. The Buyer will pay all shipping costs on non-defective item returns. Stargazer Exotics will a pay shipping on the replacement products. All warranties are handled by the manufacturers. Please email us before you send back items. We are not be responsible for damaged or lost returns, so please use a service with delivery confirmation. You will not receive credit for opened or used items. Special orders are final sale can not be returned. It takes approximately 3 - 4 business days to process returns from the time we receive them. If an item was damaged in shipping, you must notify us immediately. You must keep the damaged item, and the original shipping container, as well as packing materials, until a file claim has been processed and completed with Canada Post. The carrier may send someone to inspect the damage.
Live arrival gurantee is offered on all live feeders and clean up crew insects only if EXPIDIATED CANADIAN SHIPPING is chosen at checkout. If upon arrival you suffer from more than 50% loss ( some is expected during shipping) please contact us within 24 hours of delivery with photos. We will issue a complete credit for the losses you suffer. This credit can be applied to anything in store on your next order and does not have to be used on the same items. No refunds are given.
Frozen Feeder gurantee offered on frozen feeders only if EXPIDIATED CANADIAN SHIPPING is chosen at checkout. If upon arrival you suffer from more than 10% losspleae contact us within 24 hours of delivery with photos. We will issue a complete credit for the losses you suffer. This credit can be applied to anything in store on your next order and does not have to be used on the same items. No refunds are given.
We are pleased to offer our unique, popular and custom reptile products to brick and mortar shops, online stores, distributors, expo and show vendors and more. Please contact us for access to our online wholesale ordering site.